At KRiTHA, we take pride in delivering authentic, high-quality products. Each piece is carefully sourced and crafted. However, if you face any issues with your order, we’re here to help.
1. Eligibility for Returns
We accept returns or exchanges only under the following conditions:
- The product is damaged, defective, or incorrect
- The request is raised within 3–7 days of delivery
- The product is unused, unwashed, and in original packaging
2. Non-Returnable Items
Due to the handcrafted nature of our products:
- Minor variations in color, texture, or design are not considered defects
- Products used, washed, or altered are not eligible for return
- The return request is made after the allowed return period.
3. Return Process
To request a return:
- Contact us through our Contact page or support channels
- Provide your order details and clear images of the issue
- Our team will review and approve the request
- Once approved, return instructions will be shared
4. Refund Process
- Refunds will be processed only after the returned product is received and inspected
- Approved refunds will be issued to the original payment method
- Refund processing may take 5–10 business days depending on your payment provider
5. Exchange Policy
- Exchanges are subject to product availability
- If the requested item is unavailable, a refund will be processed instead
6. Shipping Charges
- Return shipping costs may be covered by KRiTHA in case of damaged or incorrect products
- In other cases, shipping charges may be non-refundable
7. Cancellations
- Orders can be canceled only before they are shipped
- Once shipped, cancellation is not possible
8. Our Commitment
At KRiTHA, every product carries the value of craftsmanship and trust. We aim to ensure a smooth and fair resolution for any issues while respecting the uniqueness of handcrafted items.
9. Contact Us
For any return, refund, or exchange queries, please reach out through our Contact page or official communication channels.
Email:shopkritha@gmail.com
phone:+91 6360823925